Your data is only processed in the context of legal bases and selected purposes. The following table provides a detailed presentation on how we process individual data and why.
Your first name, last name, and contact data (address, e-mail, telephone)
Used for: |
Why? On what legal basis? |
Preparation of offers and conclusion of a contract; Direct communication with you related to your purchases of our services and demands that we receive from you. |
So that we may carry out obligations from our mutual contract and send you an offer, confirmation of offer, the ordered product (e.g. gift voucher) and to contact you for everything connected to the execution of purchase or using services. Without this data we cannot conclude or carry out our contract with you or offer you items or services that you demanded. The legal basis is the Accommodation or Services Use Agreement - Article 6/I (b) of the General Data Protection Regulation. |
Sending an e-mail before and after your stay |
To remind you about your reserved accommodation and to let you know about reservation details before your arrival, whereas after your stay we check if you were satisfied with the carried out service. The legal basis is the legal interest of Sava Tourism aimed to provide a complete service to our guests, to present other services that you can use during your stay and to appropriately respond in cases when you are not satisfied with our services - 6/I (f) of the General Data Protection Regulation. |
Sending mail, e-mail or SMS with current offers and news. |
So that you may receive all updates about our offer. In accordance with the applicable legislation, we occasionally send mail and e-mail to all existing customers, whereas we only send an SMS in case of your consent. You can turn down use of your data for this purpose at any time. The legal basis is Article 72/II of ZVOP-1 (ordinary mail and calls), Article 158/II of ZEKom-1 (e-mail), consent (SMS). |
Sending adjusted offers (by mail, e-mail or SMS) on the basis of your expressed interests or past purchases/using our services. |
To receive a limited number of offers, which are the most relevant for you – this is only done in case you have given us your consent, which can be withdraw at any time, or you are a member of our loyalty programme. The legal basis is the consent - Article 6/I (a) of the General Data Protection Regulation. For the members of the loyalty programme, the legal basis is the implementation of the Agreement under Article 6/I (b) of the General Data Protection Regulation, whereby the members may object at any time (our ambassadors are separately informed thereof). |
Information about your birth date
Used for: |
Why? On what legal basis? |
Registration of temporary residence in case of your stay with us; verification of age/age of majority. |
So that we may carry out our mandatory daily reporting about guests and stays to AJPES (Agency of the Republic of Slovenia for Public Legal Records and Related Services) for the purpose of additional protection and limitation of use in case of minors. The legal basis is the Residence Registration Act in connection with Article 6/I (c) of the General Data Protection Regulation. |
Gender, nationality, type and number of ID document
Used for: |
Why? On what legal basis? |
Registration of temporary residence in case of staying with us |
So that we may carry out our mandatory daily reporting about guests and stays to AJPES (Agency of the Republic of Slovenia for Public Legal Records and Related Services). The legal basis is the Residence Registration Act in connection with Article 6/I (c) of the General Data Protection Regulation.So that we may carry out our mandatory daily reporting about guests and stays to AJPES (Agency of the Republic of Slovenia for Public Legal Records and Related Services). |
Information about your gender can be used for sending adjusted offers, e.g. on special holidays (International Women’s Day, etc.) |
To receive a limited number of offers, which are the most relevant for you – this is only done in case you have given us your consent, which may be withdrawn at any time, or you are a member of our loyalty programme. The legal basis is the consent - Article 6/I (a) of the General Data Protection Regulation and the membership in the loyalty club - Article 6/I (b) of the General Data Protection Regulation (whereby the members of the loyalty club have the possibility to object). Our ambassadors are separately informed thereof. |
Payment Data
This includes data about your credit cardin case you provide it to us.
Used for: |
Why? On what legal basis? |
Payment and refund management |
So that we may carry out obligations from our mutual contract. Without this data we cannot conclude or carry out our contract with you or offer you items or services that you demanded. The legal basis is the Accommodation or Services Use Agreement - Article 6/I (b) of the General Data Protection Regulation. We also need to keep personal data for the needs of the invoice pursuant to the Value Added Tax Act, Payment Services, Services of Issuing Electronic Money and Payment Systems Act and the Tax Procedure Act - 6/I (c) of the General Data Protection Regulation. |
History of your contact with us
Content of what you communicated to us, e.g. in a phone call (without recordings of telephone calls), personally to our employees, or in written form.
Used for: |
Why? On what legal basis? |
Providing optimal services and support |
So that we may carry out desired services, because you only expect the best from us. Thus we record your wishes about room type, floor, view or any other special preferences, as well as potential negative experience. . Without this data we cannot conclude or carry out our contract with you or offer you items or services that you demanded. The legal basis is the Accommodation or Services Use Agreement - Article 6/I (b) of the General Data Protection Regulation. Your assessments that serve to improve our services are further processed as a legal interest (6/I (f) of the General Data Protection Regulation). |
Information about your reservations, stays and purchases
Used for: |
Why? On what legal basis? |
Complete performance of using services or purchase |
So that we may carry out obligations from our mutual contract – to provide you with adequate performance of ordered services, supply of the right product or to provide you with selected accommodation. Without this data we cannot conclude or carry out our contract with you or offer you items or services that you demanded. The legal basis is the Accommodation or Services Use Agreement - Article 6/I (b) of the General Data Protection Regulation. |
To handle complaints |
In order to be able to check circumstances and details about the statements in your complaint and to be able to resolve it effectively. The legal basis is the legal interest of Sava Tourism and third parties aimed to prevent the occurrence of material damage and misuse of payment and credit cards - Article 6/I (f) of the General Data Protection Regulation. |
Sending adjusted offers (by mail, e-mail or SMS) on the basis of your expressed interests or past purchases/using our services. |
To receive a limited number of offers, which are the most relevant for you – this is only done in case you have given us your consent or you are a member of our loyalty programme. The legal basis is the consent - Article 6/I (a) of the General Data Protection Regulation and the loyalty club membership agreement - Article 6/I (b) of the General Data Protection Regulation. You may withdraw your consent at any time. The members of the loyalty will receive the offer within the implementation of the Agreement (Article 6/I (b) of the General Data Protection Regulation), to which the members may object at any time (our ambassadors are separately informed thereof). |
(Anonymised) analyses of purchases and used services* |
In order to better understand wishes and needs of our customers and guests and to adapt our services and offers in accordance with that. The legal basis is the legal interest of Sava Tourism to optimise its operations and continually improve its services - Article 6/I (f) of the General Data Protection Regulation. |
*in such manner that the identity of individual persons cannot be detected or recognised.
Healthcare data
This includes data that we obtain from you in the context of using healthcare services and treatments from healthcare personnel. This data is treated as a special type of personal data, therefore it is stored with higher protection. Only people for whom the legal obligation of protecting professional secrecies applies access this type of data.
Used for: |
Why? On what legal basis? |
Performance of healthcare services and adequate treatment by healthcare personnel. |
To provide healthcare treatments and services and carry them out with the highest possible rate of professionalism. The legal basis for the implementation of health services is the law (primarily the Health Care Act, the Patient Rights Act, the Medical Practitioners Act, the Medicinal Products Act, the Medical Devices Act, the Healthcare Databases Act and other Acts (secondary) that refer to treatment - depending on the type and method of treatment - 6/I (c) of the General Data Protection Regulation. Furthermore, data on the implementation of treatment and services are needed in order to analyse and improve our services (e.g. provision of services at the highest level, prevention of any adverse effects of treatment - the legal basis for this part is the legal interest of Sava Tourism - Article 6/I (f) of the General Data Protection Regulation. |
Data provided by you in the context of contests or special promotional activities
Used for: |
Why? On what legal basis? |
Implementation of contests and promotional activities |
In order to check, whether you meet the requirements to participate at the contest or at the promotional activity and to be able to contact you regarding the contest or the promotion – and in case you agree, also for sending further messages with promotional content of our company. In accordance with General terms and rules of an individual contest, personal data of winners is also processed with the purpose of fulfilling mutual rights and obligations from the contest. The legal basis is the consent - Article 6/I (a) of the General Data Protection Regulation and, in the case of tax ID number the Tax Procedure Act - Article 6/I (c) of the General Data Protection Regulation. In the case of your consent regarding the receipt of our offers, the legal basis is the consent - 6/I (a) of the General Data Protection Regulation, which can be withdrawn at any time (see the section on direct marketing). |